Financial Services Users Consultation Office: We welcome your "voice"!

Claims Supported by This Source

1. The Financial Services Agency centralizes the reception of general questions, consultations, and opinions regarding financial administration and services at the Financial Services Users Consultation Office, where counselors respond by phone according to the content.
2. Telephone reception hours are weekdays from 10:00 to 17:00. The phone number is 0570-016811 (from IP phones: 03-5251-6811). For prior consultation (preventive guidance), the number is 0570-016812.
3. The line is busy between 10:00 and 11:00, and you may experience long wait times.
4. General and routine questions, such as checking the authorization or registration status of a business or confirming contact information, are handled by a chatbot.
5. Many inquiries have been received about suffering losses from transactions in FX, crypto-assets, etc., with unregistered businesses after being solicited for investment by persons met on social media or matching apps, or by persons impersonating celebrities. In response, a "Consultation Hotline for Fraudulent Investments" has been established. It accepts consultations not only from those who have suffered losses but also from those who are at the stage of feeling suspicious.
6. Reception via the website is available 24 hours a day. Inquiries are also accepted by document (mail) and fax (for the elderly and persons with disabilities only).
7. The number of consultations received by the consultation office and their reception status are published quarterly.

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